Sachin Sharma is an award-winning General Manager with over 24 years of experience in the hospitality industry, including more than 7 years leading luxury and mid-segment hotels. He currently serves as the General Manager of Royal Tulip Chitwan, a luxury resort situated within a UNESCO World Heritage site in Nepal, where he oversees all aspects of operations to ensure exceptional guest experiences and world-class service. His expertise spans hotel pre-openings, food and beverage management, large-scale banqueting, revenue growth strategies, and operational excellence.
Throughout his career, Mr. Sharma has played a pivotal role in repositioning hotels, enhancing profitability, and implementing innovative strategies to drive business growth. Known for his leadership of multicultural teams, he fosters a culture of collaboration, high performance, and excellence. His accomplishments and commitment to delivering outstanding results have earned him recognition in the hospitality industry, reflecting both his strategic vision and hands-on management approach.
How did you begin your journey in the hospitality industry, and what drew you to this career path?
I started my journey over two decades ago at The Claridges in New Delhi, the first five-star hotel of Delhi, as a steward. Very early on, I was fascinated by how hospitality goes beyond just service—it’s about creating memorable experiences for people. My passion for interacting with guests, learning about diverse cultures, and being part of an industry that thrives on human connection inspired me to pursue this career. Over time, I developed a strong interest in food and beverage operations, which laid the foundation for my leadership roles, eventually guiding me to general management.
How do you balance maintaining luxury standards with showcasing local culture and traditions to your guests?
I believe luxury today is not just about opulence—it is about authenticity and creating a sense of place. At Royal Tulip Chitwan, we blend world-class hospitality standards with local flavors, traditions, and experiences. This means that while our guests enjoy the comfort and service expected from an international brand, they also experience Nepali warmth, local cuisines, cultural performances, and eco-conscious touches inspired by the region. This combination not only elevates guest satisfaction but also connects them more deeply with Chitwan and its heritage.
In your view, how can tourism in Chitwan be more sustainable without compromising visitor satisfaction?
Sustainability, in my view, should go hand in hand with guest experience. In Chitwan, we can achieve this by promoting responsible wildlife tourism, limiting over-commercialization, and engaging local communities in tourism-related activities. For example, sourcing from local farmers, employing local talent, and offering authentic cultural experiences not only minimize environmental impact but also enrich the visitor’s journey. Additionally, investing in eco-friendly infrastructure and raising awareness among tourists ensures that sustainability enhances, rather than compromises, their stay.
How do you handle unexpected challenges in the hospitality industry, especially in a wildlife tourism hub like Chitwan?
Hospitality is an industry where challenges can arise daily—from sudden weather changes affecting safari plans to managing guest expectations during unforeseen situations. I believe in staying calm, transparent, and solution-driven. For example, if a wildlife excursion gets canceled due to safety concerns, we immediately offer alternative experiences like cultural tours, culinary sessions, or riverside activities. The key is to communicate honestly with guests while ensuring they still feel valued and engaged. My years in pre-openings and crisis management have taught me that every challenge can be turned into an opportunity to create trust and loyalty.
What is the most surprising thing you’ve learned from a guest about Chitwan or Nepali culture?
One of the most surprising and heartwarming insights came from a guest who said, “Chitwan is not just about the jungle or rhinos—it’s about the people.” That struck me deeply. Guests often share that beyond the natural beauty, what they cherish most is the genuine warmth and hospitality of Nepali people. It reminds me that while we as hoteliers focus on facilities and services, what truly stays with a guest is the human connection. This has inspired me to continuously highlight our local team and their stories, making them ambassadors of Chitwan’s culture.
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