Harish Kumar Bhatt is the Director of Sales and Marketing at The Soaltee Kathmandu, Autograph Collection — an iconic property deeply rooted in Nepal’s rich cultural heritage. In this esteemed role, he is entrusted with the responsibility of sharing the hotel’s legacy with the world, engaging diverse global audiences, and curating meaningful guest experiences that reflect both authenticity and excellence. With a passion for people, a commitment to continuous learning, and a deep appreciation for diverse perspectives, he brings a thoughtful and inspired approach to leadership, driven by purpose and connection.
Under his leadership, the hotel’s brand presence has grown significantly, with a strategic focus on storytelling, innovation, and community engagement. His ability to blend tradition with modern marketing insight continues to position The Soaltee as a benchmark for luxury and cultural resonance in the region.
What initially drew you to hospitality, and how has your journey led you to lead sales and marketing at The Soaltee Kathmandu, Autograph Collection?
I’ve always been fascinated by how people from entirely different backgrounds can feel at home in a place far from their own — and to me, that’s the true magic of hospitality. I was drawn to this industry because of its human element: the stories, the smiles, and the energy that bring people together.
Over the years, my career has taken me through a variety of roles — from working directly with guests to shaping sales and marketing strategies. Each experience has deepened my appreciation for the impact we can create through thoughtful, guest-centred service.
When the opportunity arose to join The Soaltee Kathmandu, Autograph Collection, I knew it was something truly special. Leading a dynamic and passionate team, while carrying forward the legacy of such an iconic institution, is both a great responsibility and a meaningful joy.
This property has always had a soul — it’s interwoven with the cultural fabric of Nepal. To be entrusted with sharing that story with the world, and to lead a team that brings it to life every day, is something I carry with immense pride.
What do you believe makes this hotel truly special or iconic in the eyes of your guests — beyond the amenities?
For me, and for many of our guests, it’s the emotional connection that makes The Soaltee Kathmandu, Autograph Collection so iconic. Yes, the architecture is grand and the amenities are thoughtfully curated, but it’s the warmth of our people, the spirit of hospitality, the legacy, and the sense that you’re part of something greater than just a hotel stay — that truly sets us apart.
I often hear returning guests say, “It feels like coming home; we’ve created memories here,” and I believe that’s the greatest compliment any hotel can receive. There’s a deep sense of familiarity and respect — for tradition, for culture, and for each guest’s story. That’s what makes this place truly unforgettable.
What digital platform has surprised you the most in terms of performance or guest engagement?
Instagram has surprised me the most. Initially, I saw it simply as a platform to showcase beautiful photos — but over time, I’ve witnessed it evolve into a vibrant two-way conversation with our guests. It’s where people plan their weddings with us, tag us in their memories, and even reach out with questions about our history or upcoming events.
It’s also where our brand personality truly comes to life. Through Instagram Stories and Reels, we’re able to give people a glimpse into what makes The Soaltee so unique — from behind-the-scenes preparations to our chef plating a modern twist on a classic Nepali dish. That kind of engagement is invaluable.
What’s the most valuable lesson you’ve learned as a leader in hospitality marketing?
The most important lesson I’ve learned is to never lose sight of the guest’s perspective. In marketing, it’s easy to become focused on metrics and strategies — but at the heart of it all is someone seeking connection, seeking a meaningful experience. When we lead with empathy and authenticity, everything else tends to fall into place.
Leadership in this field also means creating space for new ideas — not just from your team, but from your guests, your partners, and the community around you. I’ve learnt that humility and curiosity are just as essential as vision and strategy.
At the end of the day, I remind myself that we’re not merely selling rooms — we’re inviting people into a story. And I feel truly grateful to be one of the storytellers.
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