A humble hospitality professional delivering service excellence to guests across India and Nepal for the past 24 years, Shailej N. Teri is a Hotel Management graduate from IHM Pusa, New Delhi in 1999. Over the years, he has had the privilege of working with several reputed national and international hospitality brands.
Currently serving as the Associate Vice President – Nepal at Lords Hotels & Resorts, Shailej N. Teri is based in Kathmandu, where he oversees sales and operations for all properties in Nepal. He is also responsible for the development of new properties in the region. Having spent over a decade in Nepal, his core competencies include operational excellence, guest satisfaction, achieving high operational profitability, marketing and brand building, and nurturing strong, high-performing teams.
His goal is to elevate True Value Hospitality standards by ensuring that every guest experience reflects the quality and commitment of Lords Hotels & Resorts.
Could you share your experience managing hotels and hospitality properties at a senior level, and what motivated you to pursue a leadership career in the hospitality industry?
My journey in hospitality has been driven by a deep passion for creating memorable guest experiences and fostering a culture of excellence. I have had the opportunity to lead diverse teams across multiple properties, where each day brings new challenges and learning opportunities.
What motivates me most is the dynamic nature of this industry—every day presents a chance to learn, inspire, delight guests, and make a positive impact on both our team and our guests. At Lords Hotels & Resorts, I’m empowered to make decisions in the best interest of the organization. This level of trust and autonomy fuels my drive to continually grow and deliver excellence.
What approaches have you found work best for cultivating a positive workplace culture and keeping your team motivated?
At Lords Hotels & Resorts, we believe that a positive workplace culture starts with genuine appreciation and open communication. We strive to create an environment where every team member feels valued, empowered, and inspired to contribute their best.
We emphasize regular recognition of achievements, transparent leadership, and ongoing opportunities for personal and professional growth. By prioritizing well-being and encouraging innovation, we keep our teams motivated and passionate about delivering exceptional guest experiences.
Lords Hotels & Resorts operates diverse properties across India and Nepal. How has this variety influenced your leadership and team management approach?
The diversity of Lords Hotels & Resorts’ portfolio across India and Nepal has profoundly shaped my leadership philosophy. Leading teams in such varied locales has underscored the importance of cultural sensitivity, open communication, flexibility and adapting to global work standards. I believe in nurturing talent by recognizing individual strengths and encouraging cross-cultural learning. This inclusive approach ensures our teams are motivated, agile, and well-equipped to deliver exceptional hospitality, no matter the destination.
What advice would you give aspiring hospitality leaders to help them succeed in senior management roles?
In today’s fast-evolving hospitality landscape, I encourage emerging leaders to stay passionate about delivering excellence, remain adaptable, and lead with empathy. Embrace innovation and be open to learning at every step.
Strong communication skills and unwavering integrity are crucial to building trust—both within teams and with guests. At Lords Hotels & Resorts, we believe that visionary leadership, guided by values and driven by purpose, is the key to sustained growth and guest delight.
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