.png)
Kaushal Kumar Singh has taken over the responsibility as the General Manager at Fish Tail Lodge, Pokhara. A science graduate from Magadh University and Hotel Management graduate from NATHM, he pursued further studies in Service Basics from the esteemed American Hotel Association. Kaushal's journey in the hotel industry began with an enriching internship at Soaltee Crowne Plaza. Over the span of his career, which exceeds two decades, he has proven his expertise in various departments within the hospitality industry. His experience encompasses diverse roles, ranging from Food and Beverage to Sales and Marketing, as well as the rooms division. Through his continuous dedication and passion for the industry, Kaushal has garnered extensive insights and honed his skills, making him a valuable asset in any hospitality setting. From his humble beginnings as a Restaurant Manager to his recent appointment as General Manager of Fish Tail Lodge, Singh says his journey is a testament to his unwavering dedication and passion for creating unforgettable guest experiences. Excerpts:
Can you tell us about your background and experience in the hospitality industry?
I started my career as a Restaurant Manager at the Club Himalaya resort. Then, in 2003, I joined Le Meridien Kathmandu (Starwood hotels and resorts) as a Sales and Marketing Manager. Over time, I was promoted to the role of Director of Sales and Marketing in 2007, a position I held until May 2013. During my time there, I had the incredible opportunity to participate in renowned international travel and tourism fairs like ITB Berlin, WTM London, ITB Asia Singapore, ATM Dubai, MATTA Malaysia, TOAB DHAKA, SATTE New Delhi, TTF Mumbai, New Delhi Kolkata, and Ahmedabad.
These global marketing experiences helped me grow and excel in sales and marketing. From June 2013 to April 2015, I served as the Director of Sales and Marketing at Hotel Everest. Following that, I joined the CG Group of Hospitality in May 2015 as the Group Director of Sales and Marketing. In 2016, I was honored to become the Hotel Manager at the Summit Hotel, Kathmandu, where I worked until August 2018.
In 2018, I embarked on a new journey as part of the pre-opening team for Hotel Akama Kathmandu until March 2020. Afterward, I assumed the role of General Manager at Hotel Ichchha, based in Simara Bara, Nepal, from August 2022 to May 2023, following the challenging times caused by the COVID-19 pandemic.
Now, I have been presented with an exciting opportunity to work at the legendary Fish Tail Lodge, Managed by the Annapurna group of Hotels. Joining this esteemed property allows me to continue my growth and learning in the field of hospitality. I still consider myself a student of the industry, as it provides endless opportunities for personal and professional development. Interacting with guests from diverse backgrounds has taught me invaluable lessons and enriched my understanding of the world. Each guest's experience has contributed to my continuous learning journey, shaping me into a better hotel professional.
What are your plans as the General Manager of the Fish Tail Lodge? How do you plan to enhance guest experience and drive growth?
As the General Manager of Fish Tail Lodge in Pokhara, Nepal, my vision is to create an exceptional guest experience that showcases the region's unique beauty and rich culture. I have outlined key elements to achieve this vision.
Firstly, authentic Nepalese hospitality will be our priority. We will train and empower our staff to provide personalized and attentive service, ensuring every guest feels warmly welcomed and valued.
Cultural immersion is crucial, and we will offer opportunities for guests to experience local traditions and attractions. This includes organizing cultural events, music and dance performances, and guided tours.
Sustainability is a focus, and we will implement environmentally friendly practices such as waste reduction, water conservation, and supporting local community projects.
Enhancing facilities is essential for guest satisfaction, so we are continuously investing in upgrades and maintenance, including room refurbishments, improved menu options, and new recreational activities.
We will embrace digital transformation by leveraging technology for online bookings, improved Wi-Fi, and social media engagement.
Collaboration with local partners will enrich the guest experience, from adventure sports to promoting local artisans and organizing nature-based activities.
Continuous improvement will be our mantra, and we will seek feedback to refine our services and consistently exceed guest expectations. Through these strategies, we aim to enhance the guest experience, drive growth, and establish Fish Tail Lodge as a premier destination in Pokhara, Nepal.
Also Read
.jpg)
